Terms Of Service
HEALTH & SAFETY FEES
We consider it very irresponsible and inconsiderate if you knowingly allow your housekeepers to enter a property where an individual has tested positive for COVID-19 or shown symptoms within 14 days of your service appointment. You will be charged a minimum of $1000 up to a maximum of total revenue lost from all cleanings we need to cancel over the next two weeks.
We may resume services after ALL of the following has occurred:
All residents of the property have returned a negative test result within the last 5 days
All residents of the property are symptom-free for a minimum of 5 consecutive days.
The actual price payable by the Customer may be determined by the total number and type of rooms, add-ons, or hourly rate depending on the service category booked. Any price quoted by Spring Into Clean is an estimate only based on Spring Into Clean’s experience, without an inspection, and based on information provided by the Customer. If when the housekeeper gets to the job and it is apparent that the actual cost of the Service will exceed the quote provided by Spring Into Clean (i.e. more bedrooms than originally reported, actually a Move In/Move Out job, extremely dirty, etc.), Spring Into Clean will provide the Customer with the option to pay an increased fee to complete the Service, pay the quoted amount and only complete as many services as possible for the original quoted price or time, or cancel the service entirely and pay the late cancellation fee.
Spring Into Clean reserves the right to change its pricing of services at any time. We will provide advanced notice in such situations.
Any appointment canceled, rescheduled, or postponed 8 hours or less before the cleaning will be subject to a Late Cancellation fee of $150 or 50% of the total booking price, whichever is greater.
The Customer agrees to pay the price quoted by Spring Into Clean in full prior to the Service Time unless otherwise agreed in advance with Spring Into Clean. If no payment has been made by the Service Time, Spring Into Clean will use reasonable endeavors to contact the Customer for payment. In the event that Spring Into Clean cannot contact the Customer or payment is not made prior to the Service Time, the Customer will be deemed to have canceled the Service, and the Customer must pay any cancellation fees. Payments are charged to the credit/debit card on file. If multiple cards are on file for the client, Spring Into Clean may choose to charge any of those cards if the default card cannot be charged.
Spring Into Clean has a limited warranty period. If there are any issues, please email or text us as soon as possible. Complaints received after 6 pm PST the day after services are completed fall outside the warranty period, and may not be covered. Spring Into Clean will not be held responsible for the repair or replacement of items broken or damaged due to pre-existing wear and tear, incorrect installation, assembly, usage, or if incorrect directions are given to our employees by the client.
For hourly services, the Worry-free Guarantee is limited and only applies to areas of the home that we are able to fully clean.
APPOINTMENT ARRIVAL TIME WINDOWS
We allow you to book your cleanings at an exact time; however, please note that we have a 1-hour arrival window for an appointment time. Many things can affect our schedules, such as cancellations, lockouts, etc. If we happen to be running late to your appointment you will be contacted as soon as possible and provided with a new expected time of arrival. If we are ahead of schedule, we will reach out to you via text to get your approval to arrive earlier.
For hourly services, your cleaning time begins when the housekeeper(s) arrive at your property. If the housekeeper is delayed due to the fault of the client, for example, the client is late allowing them entrance to the property, an incorrect door code provided, the gate does not open correctly, this time is considered part of your cleaning time. Your housekeepers may stay longer to make up for the time delay at an additional charge.
Safety is a top priority. We do not move any heavy furniture or appliances that are plugged into the walls, gas, or water lines. These types of activities put maids in danger of back injury or could even damage something in your home such as scratches on your floors. If you would like us to clean behind appliances (such as behind or under refrigerators, ovens, sofas, or other furniture), please move it prior to the cleaning visit to allow access to the area. You will also be responsible for moving the appliance back.
SUPPLIES & MATERIALS
For safety, Spring Into Clean housekeepers may choose to use only the supplies, and materials provided to them by Spring Into Clean. The client may provide cleaning products and supplies under all of the following conditions:
The client confirms that all cleaning products were stored according to the manufacturer's directions.
The client didn't tamper with the products.
The client does not instruct the housekeeper to use a product in a way that would conflict with the product's instructions.
If a cleaning product requires dilution prior to use, the client must be the one to dilute the product.
The client assumes all responsibility for any damages caused by using a product on a surface.
The client takes full responsibility for any short-term or long-term health risks associated with the use of the cleaning product or other tool provided to the housekeeper to complete the job.
The housekeeper reserves the right to refuse to use a client's cleaning products for any reason.
TIPS & PARKING
Although it’s not necessary to tip the cleaning crew, it’s a great way to say job well done! You also have the option of adding an additional payment for any parking fees you think your housekeeper may incur while cleaning your home. This is a great way to allow your housekeeper to park in a garage or street parking that is closer to your residence so they can stay safe and more easily get to your home.
If you are able to provide free parking in your driveway, parking spot, or similar, you may indicate this on the booking form as well.
PETS & MINORS
While the crews will do the best they can to be aware of the Customer’s pets/minors, the Customer will be responsible for watching and managing any minors or pets during the cleaning process.
A lockout occurs when the service provider is unable to enter the home, through no fault of their own. The service provider will wait for 30 minutes after the appointment time or when the service provider arrives, whichever is later. The Late Cancellation fee will be assessed if they are still unable to enter the premises after this waiting period.
CHANGES TO REQUESTED SERVICES
Any changes to the Service to be provided can be made online or by contacting the Company via SMS or email. The Customer may also ask their cleaner to get approval from the Company to perform any additional tasks or variations on the Service. The Customer understands and agrees that additional services or variations of Services may have an additional cost and the Customer agrees to pay the adjusted price.
Spring Into Clean may recommend other businesses and their services or products to you. These recommendations are in no way a guarantee of their products or services. We are only providing a referral to another business. It is up to you to decide if that business and its offerings are right for your needs. The business we recommend is solely responsible for their quality of service or product.
CUSTOMER REPRESENTATIONS & WARRANTIES
The Customer represents and warrants that: it will provide a safe working environment at the Premises for the Cleaner to perform the Service; the cleaners will not need to enter any unfinished construction areas of the home in order to complete the Service; the Cleaner will have unencumbered and unobstructed access to those areas of the Premises requiring the Service; it will provide the Cleaner with access to all services and utilities as required by the Cleaner to provide the Service; it will advise Spring Into Clean prior to the commencement of the Service of any hazards at the Premises; it is authorized to use the Premises and obtain the provision of Service; if the Customer requires the Cleaner to clean behind or under any heavy items (e.g. a fridge, bookshelf, or other furniture), it will move those items prior to the commencement of the Service; and it will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewelry, works of art, antiques, or items of sentimental value prior to the commencement of the Service.