TERMS OF SERVICE
Thank you for visiting this Site, which is owned and operated by Spring Into Clean, LLC. These Terms govern your use of this Site and our Services as of January 1, 2020.
CREDIT CARD AUTHORIZATION
By completing the booking form and submitting your payment information, you understand and agree that Spring Into Clean, LLC will pre-authorize the full amount of your scheduled services up to 2 calendar days prior to your cleaning appointment. This is just a pre-authorization. We do this to ensure that the payment method is active and has enough funds available to pay for the services that were requested and to provide you enough time to update your payment method if it fails to go though. If there are any issues with your payment method, Spring Into Clean, LLC will notify you promptly. Final charges for your cleaning services will be processed once the service has been complete.
One-time and recurring cleaning services can be rescheduled at any time; however cancelling or rescheduling with too little notice may result in a late cancellation fee. Below we describe that fee.
A one-time or recurring cleaning service may be cancelled at any time with no fee if cancelled by 5 pm three (3) days prior to the cleaning date. Any scheduled service that is cancelled after this cutoff date/time is subject to a fee of 50% of the original service price. Any cleaning that is cancelled or reschedule 2 consecutive times is subject to the 50% cancellation fee.
If the client requests to reschedule before the cutoff time but we are unable to schedule them because there is no availability, the cleaning can then be cancelled without a fee.
Here is an example:
A cleaning is scheduled for Monday the 15th at 2 pm. The client has until 5 pm Friday the 12th to cancel or reschedule this appointment without a fee. The client emails Spring Into Clean on Friday the 12th at 10 am and requests the cleaning to be rescheduled to Monday the 22nd at 2 pm. The cleaning is rescheduled. No fee is applied. The client emails Spring Into Clean on Friday the 18th at 10 am and asks to reschedule a second time. A fee is applied because this is the second consecutive time we are rescheduling or cancelling this service. A new service can be scheduled if the clients wishes.
If we are unable to place an authorization on your card for your upcoming cleaning by 3 pm PST the day prior to a cleaning, that cleaning will be cancelled and subject to the late cancellation fee.
Here is an example:
A cleaning is scheduled for Wednesday the 15th. You will receive a 3-day email reminder on Sunday the 12th. We place a hold on your card on Monday the 13th. The bank declines this hold for any number of reasons (insufficient funds, card is expired or closed, etc). You have until Tuesday the 14th at 3 pm PST to update your payment information. If we are still unable to place a hold on your card by this time the cleaning will be cancelled and subject to the late cancellation fee.
CLEANINGS THAT REQUIRE MORE TIME
Should a cleaning take more than 8 total labor hours to complete due to no fault of Spring Into Clean or it’s cleaners, we may offer to come back another day to complete the cleaning at a mutually agreed upon time with you.
You may also decide to cancel your service if the total time required is more than you want to pay. In this case you would pay the late cancellation fee instead.
Our cleaners will wait for up to 30 minutes for you to arrive to let us in to the premises to clean. If they are unable to start cleaning within 30 minutes of their arrival time, you will be responsible for 100% of the cleaning fee.
We will refer to the notes your provide on your booking for instructions on how to clean your home. We'll defer to the person on-site if we have any questions about your cleaning. This person is able to direct us to clean any part of your home as long as it does not increase the total cost of your cleaning beyond the original estimate. Should a cleaning require more time to clean, we will do our best to get authorization from you via text or email to ensure we have a written authorization. We may speak with you via the phone but you will need to respond to a text or email to confirm any increase in cost. You may also allow a person currently at your home to make decisions on your behalf.
Any issues that arise as a result of our services, including but not limited to refunds, re-cleans, or damages, should be reported in writing to by the cutoff time at 11:59 pm PST the day after your appointment or during the walk-through with your cleaners, whichever comes first. Spring Into Clean is not responsible for any issues reported to us after the cutoff time of 11:59 pm PST the day after your service. We may require certain documentation or reports are filed with us or the proper authorities.
You understand that there is inherent risk in Laundry services and there is potential for clothing and related items to get lost or damaged. Spring Into Clean will do its best to ensure situations like this do not happen, and in the instances they do happen, will work with you to help rectify the situation when you provide us with written notification identifying the concern with the Laundry within seven (7) calendar days of service. Without prejudice to the foregoing, and insofar as allowed under mandatory applicable law, Spring Into Clean’s aggregate liability in no event shall exceed an amount of $500 or, where applicable, the equivalent of that amount in the currency used by you for the payment for Laundry services.
You release Spring Into Clean from any liability for any damaged laundry items that are due to the malfunction of the machines used to clean the items. As Spring Into Clean does not maintain these laundry machines, we cannot be held responsible for how these tools will affect your laundry.
You understand that Spring Into Clean will only use laundry machines which are located within your own home and do not require our cleaners to pay to use them. We reserve the right to permit on a case by case basis laundry services for machines located outside the home and within the same building. We may charge an additional fee to you to cover our costs of using the machines. If the laundry facilities used are in a shared area of your building, you release Spring Into Clean from any liability of lost or stolen items. As Laundry is an add-on service that is completed at the same time as your Home Cleaning service, we do not stay with your laundry as it is washed or dried. We will load and unload the machines when necessary and spend the time between loads cleaning your home.
We will follow the instructions on the labels on clothing to clean them. If any clothing does not have instructions on it, we will defer to you to tell us how you would like them cleaned or use our best judgement. In the event damage is caused to clothing where no washing instruction is available, either on the clothing or from you, we are not liable. If you tell us how you want an item washed and those instructions cause damage to the clothes, we are not liable.
Spring Into Clean does not drop off, pick up, or sign for dry cleaning.
Cleaners are limited to using only the cleaning supplies and other tools issued to them by Spring Into Clean. Cleaners have the right to decline cleaning any areas or items that would increase the risk of damage or harm to your home, furnishings, themselves or their equipment. Cleaners will not lift or otherwise move objects that are over 25 lbs. They will clean only what they can safely reach while following our safety protocols.
Cleaners will not clean urine, feces, blood or any other areas that would cause them to become ill.
YOUR CONSENT TO OTHER AGREEMENTS
OWNERSHIP OF THIS SITE AND ITS CONTENT
This Site, including all its Content are protected under applicable intellectual property and other laws, including without limitation the laws of the United States and other countries. All Content and intellectual property rights therein are the property of Spring Into Clean, LLC or the material is included with the permission of the rights owner and is protected pursuant to applicable copyright and trademark laws.
The presence of any Content on this Site does not constitute a waiver of any right in such Content. You do not acquire ownership rights to any such Content viewed through this Site. Except as otherwise provided herein, none of this Content may be used, copied, reproduced, distributed, republished, downloaded, modified, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without our express prior written permission.
Permission is hereby granted to the extent necessary to lawfully access and use this Site and to display, download, or print portions of this Site on a temporary basis and for your personal, educational, noncommercial use only, provided that you (i) do not modify the Content; (ii) you retain any and all copyright and other proprietary notices contained in the Content; and (iii) you do not copy or post the Content on any network computer or broadcast the Content in any media.
Spring Into Clean, LLC names and logos, all product and service names, all graphics, all button icons, and all trademarks, service marks and logos appearing within this Site, unless otherwise noted, are trademarks (whether registered or not), service marks and/or trade dress of Spring Into Clean, LLC (“Spring Into Clean, LLC Marks”). All other trademarks, product names, company names, logos, service marks and/or trade dress mentioned, displayed, cited or otherwise indicated within this Site are the property of their respective owners. You are not authorized to display or use Spring Into Clean, LLC Marks in any manner without our prior written permission. You are not authorized to display or use trademarks, product names, company names, logos, service marks and/or trade dress of other owners featured within this Site without the prior written permission of such owners. The use or misuse of Spring Into Clean, LLC Marks or other trademarks, product names, company names, logos, service marks and/or trade dress or any other materials contained herein, except as permitted herein, is expressly prohibited.
RESPONSIBILITY FOR USER-GENERATED CONTENT POSTED ON OR THROUGH THIS SITE
You are responsible for User-Generated Content that you post. Under no circumstances will we be liable in any way for any UGC.
Because we do not control the UGC posted on or through this Site, we cannot and do not warrant or guarantee the truthfulness, integrity, suitability, or quality of that UGC. You also agree and understand that by accessing this Site, you may encounter UGC that you may consider to be objectionable. We have no responsibility for any UGC, including without limitation any errors or omissions therein. We are not liable for any loss or damage of any kind you may claim was incurred as a result of the use of any UGC posted, emailed, transmitted or otherwise made available on or through this Site. The UGC posted on or through this Site expresses the personal opinions of the individuals who posted it and does not necessarily reflect the views of Spring Into Clean, LLC or any person or entity associated with Spring Into Clean, LLC.
You own User-Generated Content, but we may use it. You own the copyright in any original UGC you post. We do not claim any copyrights in UGC. However, by using this Site you are granting us and our subsidiaries, affiliates, successors and assigns, a nonexclusive, fully paid, worldwide, perpetual, irrevocable, royalty-free, transferable license (with the right to sublicense through unlimited levels of sublicensees) to use, copy, modify, distribute, publicly display and perform, publish, transmit, remove, retain repurpose, and commercialize UGC you post in any and all media or form of communication whether now existing or hereafter developed, without obtaining additional consent, without restriction, notification, or attribution, and without compensating you in any way, and to authorize others to do the same. For this reason, we ask that you not post any UGC that you do not wish to license to us, including any photographs, videos, confidential information, or product ideas.
We may disclose and/or remove User-Generated Content. Spring Into Clean, LLC has certain rights. We have the right (but do not assume the obligation) to:
monitor all UGC;
require that you avoid certain subjects;
remove or block any UGC at any time without notice at our sole and absolute discretion;
terminate your access to and use of this Site, or to modify, edit or block your transmissions thereto in our sole discretion.
You agree that our exercise of such discretion shall not render us the owners of UGC you post, and that you will retain ownership thereof as described above.
upload, post, transmit or otherwise make available
any UGC that is unlawful, harmful, hateful, threatening, abusive, harassing, libelous, defamatory, obscene, vulgar, pornographic, profane, racially disparaging, indecent, or invasive of another’s privacy;
any UGC that constitutes or encourages activity illegal under criminal or civil law;
any UGC that is false, misleading, or fraudulent;
any UGC that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information or proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
any UGC that violates or infringes upon the rights of others, including UGC which violates the patent rights, copyrights, trademark rights, privacy rights, publicity rights, trade secret rights, confidentiality rights, contract rights, or any other rights of any individual, living or deceased, or any legal entity;
any UGC that contains the image, name or likeness of anyone other than yourself, unless (i) that person is at least eighteen years old and you have first obtained his/her express permission or (ii) that person is under eighteen years old but you are his/her parent or legal guardian;
any request for or solicitation of any personal or private information from any individual;
any request for or solicitation of money, goods, or services for private gain;
any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; or
any UGC that contains advertising, promotions or marketing, or which otherwise has a commercial purpose;
impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity; or
violate any local, state, national or international law, rule or regulation.
REMOVAL OF CONTENT
Violation of copyrights. Spring Into Clean, LLC does not knowingly violate or permit others to violate the copyrights of others. We will promptly remove or disable access to material that we know is infringing or if we become aware of circumstances from which infringing activity is apparent.
If you are requesting removal of content because of a violation of your copyrights, please note that the Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe that your own work, or the work of a third party for whom you are authorized to act, is featured on this Site or has been otherwise copied and made available on this Site in a manner that constitute copyright infringement, please notify us immediately. Your notice must be in writing and must include
an electronic or physical signature of the copyright owner or of the person authorized to act on behalf of the owner of the copyright interest;
a description of the copyrighted work that you claim has been infringed;
a description of where the material that you claim is infringing is located on this Site (including the URL, title and/or item number if applicable, or other identifying characteristics);
your name, address, telephone number, and email address, and, if you are not the owner of the copyright, the name of the owner; and
a written statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
Your statement must be sent to:
Any notification by a copyright owner or a person authorized to act on its behalf that fails to comply with requirements of the DMCA shall not be considered sufficient notice and shall not be deemed to confer upon us actual knowledge of facts or circumstances from which infringing material or acts are evident.
Although we do not claim ownership of User-Generated Content you post using this Site, the Feedback you provide to us through this Site will be and remain our exclusive property. Your submission of Feedback will constitute an assignment to us of all worldwide rights, title and interests in your Feedback, including all copyrights and other intellectual property rights in your Feedback. We will be entitled to reduce to practice, exploit, make, use, copy, disclose, display or perform publicly, distribute, improve and modify any Feedback you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any Feedback that you do not wish to assign to us.
In consideration of your use of this Site, you agree that to the extent you provide personal information to Spring Into Clean, LLC it will be true, accurate, current, and complete and that you will update all personal information as necessary.
To the extent you create an account through this Site, you understand and agree that any account you create, including your username and password, are personal to you and may not be used by anyone else. You are responsible for maintaining the confidentiality of your username and password and are fully responsible for all activities that occur under your username and password by you or by anyone else using your username and password, whether or not authorized by you. You agree to change your password immediately if you believe your password may have been compromised or used without authorization. You also agree to immediately inform us of any apparent breaches of security such as loss, theft or unauthorized disclosure or use of your username or password by contacting us using the information provided below. Until we are so notified you will remain liable for any unauthorized use of your account.
You agree to use this Site in a manner consistent with any and all applicable rules and regulations. You agree not to upload or transmit through this Site any computer viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer. Any unauthorized modification, tampering or change of any information, or any interference with the availability of or access to this Site is strictly prohibited. We reserve all rights and remedies available to us.
WE MAKE NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THIS SITE OR ITS CONTENT, OR ANY PRODUCT OR SERVICE AVAILABLE ON OR PROMOTED THROUGH THIS SITE. THIS SITE AND ALL OF ITS CONTENT (INCLUDING USER-GENERATED CONTENT) ARE PROVIDED ON AN “AS IS,” “AS AVAILABLE” BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, Spring Into Clean, LLC, ITS AFFILIATES, AND THEIR SERVICE PROVIDERS AND LICENSORS DISCLAIM ANY AND ALL REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, ARISING BY STATUTE, CUSTOM, COURSE OF DEALING, COURSE OF PERFORMANCE OR IN ANY OTHER WAY, WITH RESPECT TO THIS SITE, ITS CONTENT, AND ANY PRODUCTS OR SERVICES AVAILABLE OR PROMOTED THROUGH THIS SITE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, Spring Into Clean, LLC, ITS AFFILIATES, AND THEIR SERVICE PROVIDERS AND LICENSORS DISCLAIM ALL REPRESENTATIONS AND WARRANTIES (A) OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE; (B) RELATING TO THE SECURITY OF THIS SITE; (C) THAT THE CONTENT OF THIS SITE IS ACCURATE, COMPLETE OR CURRENT; OR (D) THAT THIS SITE WILL OPERATE SECURELY OR WITHOUT INTERRUPTION OR ERROR.
WE DO NOT REPRESENT OR WARRANT THAT THIS SITE, ITS SERVERS, OR ANY TRANSMISSIONS SENT FROM US OR THROUGH THIS SITE WILL BE FREE OF ANY HARMFUL COMPONENTS (INCLUDING VIRUSES).
Spring Into Clean, LLC does not endorse and is not responsible for statements, advice and opinions made by anyone other than authorized Spring Into Clean, LLC spokespersons. WE DO NOT ENDORSE AND ARE NOT RESPONSIBLE FOR ANY statements, advice or opinions CONTAINED IN USER-GENERATED CONTENT AND SUCH statements, advice AND opinions DO NOT IN ANY WAY REFLECT THE STATEMENTS, ADVICE AND OPINIONS OF Spring Into Clean, LLC. WE DO NOT MAKE ANY REPRESENTATIONS OR WARRANTIES AGAINST THE POSSIBILITY OF DELETION, MISDELIVERY OR FAILURE TO STORE COMMUNICATIONS, PERSONALIZED SETTINGS, OR OTHER DATA. YOU ACCEPT THAT OUR SHAREHOLDERS, OWNERS, OFFICERS, DIRECTORS, EMPLOYEES AND OTHER REPRESENTATIVES SHALL HAVE THE BENEFIT OF THIS CLAUSE.
APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OF CERTAIN WARRANTIES, SO ALL OR PART OF THIS DISCLAIMER OF WARRANTIES MAY NOT APPLY TO YOU.
LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS WE, ON BEHALF OF OUR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS AND SERVICE PROVIDERS, EXCLUDE AND DISCLAIM LIABILITY FOR ANY LOSSES AND EXPENSES OF WHATEVER NATURE AND HOWSOEVER ARISING INCLUDING, WITHOUT LIMITATION, ANY DIRECT, INDIRECT, GENERAL, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES; LOSS OF USE; LOSS OF DATA; LOSS CAUSED BY A VIRUS; LOSS OF INCOME OR PROFIT; LOSS OF OR DAMAGE TO PROPERTY; CLAIMS OF THIRD PARTIES; OR OTHER LOSSES OF ANY KIND OR CHARACTER, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS SITE. YOU ASSUME TOTAL RESPONSIBILITY FOR ESTABLISHING SUCH PROCEDURES FOR DATA BACK UP AND VIRUS CHECKING AS YOU CONSIDER NECESSARY. THIS LIMITATION OF LIABILITY APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR ANY OTHER BASIS.
IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE AGGREGATE LIABILITY OF THE RELEASED PARTIES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED TEN DOLLARS ($10.00).
LINKS TO THIRD-PARTY WEBSITES
MODIFICATION AND DISCONTINUATION
We reserve the right at any time and from time-to-time to modify, edit, delete, suspend or discontinue, temporarily or permanently this Site (or any portion thereof) and/or the information, materials, products and/or services available through this Site (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any such modification, editing, deletion, suspension or discontinuance of this Site.
GOVERNING LAW, JURISDICTION AND VENUE
The term “Content” refers to all of the software and code comprising or used to operate this Site, and all of the text, photographs, images, illustrations, graphics, sound recordings, video and audio-video clips, and other materials available on this Site, including User-Generated Content and Feedback.
The terms “Spring Into Clean, LLC,” “we,” “us,” and “our” refer to Spring Into Clean, LLC
The term “Feedback” refers to all of the text, photographs, images, illustrations, graphics, sounds, video and audio-video clips, and other content you post on or through this Site that is specifically about how we can improve this Site and the products and services we make available through this Site.
The term “including” means “including, but not limited to.”
The term “User-Generated Content” or “UGC” means all of the text, photographs, images, illustrations, graphics, sounds, video and audio-video clips, and other content you post using functionality on this Site that allows you to publicly post that content, communicate with other users, or otherwise engage in social networking activities and that does not constitute “Feedback.”