TERMS & CONDITIONS

The terms and conditions stated herein (collectively, this "Agreement") constitute a legal agreement between you and Spring Into Clean, LLC. (dba Spring Into Clean), or the appropriate entity (the "Company"). By using or receiving any services supplied to you by the Company (together with the website located at www.springintoclean.com, collectively, the "Service"), and downloading, installing or using any associated software supplied by the Company which purpose is to enable you to use the Service (collectively, the "Software"), you hereby expressly acknowledge and agree to be bound by the terms and conditions of this Agreement, and any future amendments and additions to this Agreement as published from time to time at www.springintoclean.com/terms or through the Service.

The Company reserves the right to modify the terms and conditions of this Agreement or its policies relating to the Service or Software at any time, effective upon posting of an updated version of this Agreement on the Service or Software. You are responsible for regularly reviewing this Agreement. Continued use of the Service or Software after any such changes shall constitute your consent to such changes. If you require any more information or have any questions about our Terms and Conditions, please feel free to contact us by email at support@springintoclean.com

Pricing

All bookings are a flat-rate price based on the information you provide in the booking form. Your cleaners will work until all included cleaning tasks are complete or up to the maximum time allowed. The max time is based on the information provided to us in the booking form. If your cleaners feel that it will take more time than the max time limit to clean your home, they will tell you what the new price would be. You will have the opportunity to do one of the following:

  • Accept the new price

  • Have the cleaners clean up to the max time at the original price. You may tell them what to prioritize and they will clean as much as they can in the time allowed.

  • Cancel the cleaning and pay and 50% late cancellation fee.

It is very rare that we can't finish cleaning within the max time. But because we don't see the home beforehand, we have to impose certain time restrictions to ensure our teams are paid fairly for their efforts.

Satisfaction Guarantee

Your satisfaction is guaranteed. If you are not completely satisfied with any part of your service we will return to your home to re-clean the area/task. If you are home and notice that the cleaner overlooked something please let them know so that we can clean it right the first time. We do not offer refunds, only recleans. Recleans should be scheduled within a week of the original service.

Spring Into Clean has a 24 HOUR WARRANTY PERIOD from the day of completion of the cleaning. If we have missed an area, damaged or broken an item, please email or text us within that time frame and we will schedule a time to re-clean the area in question. Complaints filed more than 24 hours after the completion of cleaning fall outside the warranty period, and unfortunately may not be covered. Spring Into Clean will not be held responsible for repair or replacement of items broken or damaged due to pre-existing wear and tear, incorrect installation, assembly or usage. For vacation rental/property managers, Spring Into Clean is not responsible for the loss of revenue from potential guests – we offer cleaning services and will re-clean OR refund the cleaning if there is a problem. We have no control over how you handle your guests.

Appointment Arrival Time Windows

We allow you to book your cleanings at an exact time; however, please note that we have a 1-hour arrival window for an appointment time. Many things can affect our schedules, such as cancellations, lockouts, etc. If we happen to be running late to your appointment you will be contacted as soon as possible and provided with a new expected time of arrival. If we are ahead of schedule, we will reach out to you via text to get your approval to arrive earlier.

Lifting

Safety is a top priority. It all starts with keeping your housekeeper safe so that they can properly clean your home. We do not use any ladders or move any heavy furniture, appliances that are plugged into the walls, gas, or water lines. These types of activities put maids in danger of back injury or could even damage something in your home such as scratches on your floors. If you would like us to clean behind appliances (such as behind or under refrigerators, ovens, sofas, or other furniture), please move it prior to the cleaning visit to allow access to the area. You will also be responsible for moving the appliance back.

Tipping & Parking

Although it’s not necessary to tip the cleaning crew, it’s a great way to say job well done! You also have the option of adding an additional payment for any parking fees you think your housekeeper may incur while cleaning your home. This is a great way to allow your housekeeper to park in a garage or street parking that is closer to your residence so they can stay safe and more easily get to your home.

If you are able to provide free parking in your driveway, parking spot or similar, you may indicate this on the booking form as well.

Pets and Minors

While the crews will do the best they can to be aware of the Customer’s pets/minors, the Customer will be responsible for watching and managing any minors or pets during the cleaning process.

Lock Outs

The cancellation fee will be assessed in the event that our cleaning associates arrive and are unable to access the premises. The cancellation fee is 50% of the estimated cleaning price.

Late Cancellations

Any appointment canceled or rescheduled less than 48 hours before the cleaning will be subject to a 50% cancellation fee. 

Changes To Requested Services

Any changes to the Service to be provided can be made online or by contacting the Company via SMS or email. The Customer may also ask their cleaner to get approval from the Company to perform any additional tasks or variations on the Service. The Customer understands and agrees that additional services or variations of Services may have an additional cost and Customer agrees to pay the adjusted price.

Job Quotations

The actual price payable by the Customer is calculated on the total number of rooms in the household plus any add-ons that are requested. Any price quoted by Spring Into Clean is an estimate only based on Spring Into Clean’s experience, without an inspection, and based on information provided by the Customer. If when the housekeeper gets to the job and it is apparent that the actual cost of the Service will exceed the quote provided by Spring Into Clean (i.e. more bedrooms than originally reported, actually a Move In/Move Out job, extremely dirty, etc.), Spring Into Clean will provide the Customer with the option to pay an increased fee to complete the Service, pay the quoted amount without the Service being completed, or cancel the service entirely and pay the late cancellation fee.

Payment Terms

The Customer agrees to pay the price quoted by Spring Into Clean in full prior to the Service Time unless otherwise agreed in advance with Spring Into Clean. If no payment has been made by the Service Time, Spring Into Clean will use reasonable endeavors to contact the Customer for payment. In the event that Spring Into Clean cannot contact the Customer or payment is not made by the Service Time, the Customer will be deemed to have canceled the Service, and the Customer must pay any cancellation fees. Payments are charged to the credit/debit card on file.

Termination

This Agreement may be terminated by the Customer by providing at least 24 hours notice prior to the Service Time. Spring Into Clean may terminate this Agreement with immediate effect if the Customer is in breach of this Agreement.

Customer Representations and Warranties

The Customer represents and warrants that: it will provide a safe working environment at the Premises for the Cleaner to perform the Service; the cleaners will not need to enter any unfinished construction areas of the home in order to complete the Service; the Cleaner will have unencumbered and unobstructed access to those areas of the Premises requiring the Service; it will provide the Cleaner with access to all services and utilities as required by the Cleaner to provide the Service; it will advise Spring Into Clean prior to the commencement of the Service of any hazards at the Premises; it is authorized to use the Premises and obtain the provision of Service; if the Customer requires the Cleaner to clean behind or under any heavy items (e.g. a fridge, bookshelf, or other furniture), it will move those items prior to the commencement of the Service; and it will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewelry, works of art, antiques, or items of sentimental value prior to the commencement of the Service.  

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©2020 Spring Into Clean, LLC

Contact Us

support@springintoclean.com

‪(510) 277-4234 (text only)

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Locations

Alameda, CA  

Albany, CA

Berkeley, CA

Emeryville, CA

Oakland, CA