We consider it very irresponsible and inconsiderate if you knowingly allow your housekeepers to enter a property where an individual has tested positive for COVID-19 or shown symptoms within 14 days of your service appointment. You will be charged a minimum of $1000 up to a maximum of total revenue lost from all cleanings we need to cancel over the next two weeks.
We may resume services after ALL of the following has occurred:
Everyone has returned a negative test result within the last 14 days
Everyone is symptom-free for a minimum of 14 days from the last day there was a symptom.
No contact has been made with another individual who has tested positive for COVID-19 in the last 14 days.
The actual price payable by the Customer is calculated on the total number of rooms in the household plus any add-ons that are requested. Any price quoted by Spring Into Clean is an estimate only based on Spring Into Clean’s experience, without an inspection, and based on information provided by the Customer. If when the housekeeper gets to the job and it is apparent that the actual cost of the Service will exceed the quote provided by Spring Into Clean (i.e. more bedrooms than originally reported, actually a Move In/Move Out job, extremely dirty, etc.), Spring Into Clean will provide the Customer with the option to pay an increased fee to complete the Service, pay the quoted amount and only complete as many services as possible for the original quoted price or time, or cancel the service entirely and pay the late cancellation fee.
Any appointment canceled or rescheduled less than 48 hours before the cleaning will be subject to a Late Cancellation fee of $96 or 50% of the total booking price, whichever is greater.
PRICING FOR RECURRING SERVICES
Recurring cleanings may receive a customized flat-rate price based on how long we think it will take to clean the Customer's property on the schedule the Customer has selected as well as any requested cleaning tasks that need to be completed. We reserve the right to update our prices for services at any time.
FAIR PRICE PROMISE
The Fair Price Promise applies to recurring services only. It does not apply to the price for the first cleaning in a recurring series. The needs of your property may change over time. It may become easier or more difficult to clean. Spring Into Clean will regularly monitor the costs associated with your cleaning. This may include but is not limited to travel, supplies, wages, and processing fees. If a service cost consistently and significantly deviates from the current quote, we may adjust the cost of the cleaning to reflect a more accurate charge. Decreases in price will take effect on the next cleaning. We'll notify you 30 days prior to any price increases.
The Customer agrees to pay the price quoted by Spring Into Clean in full prior to the Service Time unless otherwise agreed in advance with Spring Into Clean. If no payment has been made by the Service Time, Spring Into Clean will use reasonable endeavors to contact the Customer for payment. In the event that Spring Into Clean cannot contact the Customer or payment is not made prior to the Service Time, the Customer will be deemed to have canceled the Service, and the Customer must pay any cancellation fees. Payments are charged to the credit/debit card on file. If multiple cards are on file for the client, Spring Into Clean may choose to charge any of those cards if the default card cannot be charged.
If you are not completely satisfied with any part of your service we will return to your home to re-clean the area/task. If you are home and notice that the cleaner overlooked something please let them know so that we can clean it right the first time. We do not offer refunds, only re-cleans. Re-cleans should be scheduled within a week of the original service.
Spring Into Clean has a 1 day warranty period. If there are any issues, please email or text us as soon as possible. Complaints received after 6 pm PST the day after services are completed fall outside the warranty period, and may not be covered. Spring Into Clean will not be held responsible for the repair or replacement of items broken or damaged due to pre-existing wear and tear, incorrect installation, assembly, usage, or if incorrect directions are giving to our employees by the client.
For hourly services, the Worry-free Guarantee is limited and only applies to areas of the home that we area able to fully clean.
APPOINTMENT ARRIVAL TIME WINDOWS
We allow you to book your cleanings at an exact time; however, please note that we have a 1-hour arrival window for an appointment time. Many things can affect our schedules, such as cancellations, lockouts, etc. If we happen to be running late to your appointment you will be contacted as soon as possible and provided with a new expected time of arrival. If we are ahead of schedule, we will reach out to you via text to get your approval to arrive earlier.
Safety is a top priority. We do not move any heavy furniture, appliances that are plugged into the walls, gas, or water lines. These types of activities put maids in danger of back injury or could even damage something in your home such as scratches on your floors. If you would like us to clean behind appliances (such as behind or under refrigerators, ovens, sofas, or other furniture), please move it prior to the cleaning visit to allow access to the area. You will also be responsible for moving the appliance back.
SUPPLIES & MATERIALS
For safety, Spring Into Clean housekeepers may only use what is provided to them by the Company to complete the job. They cannot use any tools, chemicals, ladders or other extensions provided by the customer.
TIPS & PARKING
Although it’s not necessary to tip the cleaning crew, it’s a great way to say job well done! You also have the option of adding an additional payment for any parking fees you think your housekeeper may incur while cleaning your home. This is a great way to allow your housekeeper to park in a garage or street parking that is closer to your residence so they can stay safe and more easily get to your home.
If you are able to provide free parking in your driveway, parking spot, or similar, you may indicate this on the booking form as well.
PETS & MINORS
While the crews will do the best they can to be aware of the Customer’s pets/minors, the Customer will be responsible for watching and managing any minors or pets during the cleaning process.
The Lockout fee will be assessed in the event that our cleaning associates arrive and are unable to access the premises. Cleaners can wait for up to 30 minutes from the start of the appointment or from the time they arrive - which ever is later. If they are not able to enter the property and begin working within this time, the client will be charged a fee of 50% of the booking or $96, whichever is greater.
CHANGES TO REQUESTED SERVICES
Any changes to the Service to be provided can be made online or by contacting the Company via SMS or email. The Customer may also ask their cleaner to get approval from the Company to perform any additional tasks or variations on the Service. The Customer understands and agrees that additional services or variations of Services may have an additional cost and the Customer agrees to pay the adjusted price.
This Agreement may be terminated by the Customer by providing at least 24 hours notice prior to the Service Time. Spring Into Clean may terminate this Agreement with immediate effect if the Customer is in breach of this Agreement.
Spring Into Clean may recommend other businesses and their services or products to you. These recommendations are in no way a guarantee of their products or services. We are only providing a referral to another business. It is up to you to decide if that business and its offerings are right for your needs. The business we recommend is solely responsible for their quality of service or product.
CUSTOMER REPRESENTATIONS & WARRANTIES
The Customer represents and warrants that: it will provide a safe working environment at the Premises for the Cleaner to perform the Service; the cleaners will not need to enter any unfinished construction areas of the home in order to complete the Service; the Cleaner will have unencumbered and unobstructed access to those areas of the Premises requiring the Service; it will provide the Cleaner with access to all services and utilities as required by the Cleaner to provide the Service; it will advise Spring Into Clean prior to the commencement of the Service of any hazards at the Premises; it is authorized to use the Premises and obtain the provision of Service; if the Customer requires the Cleaner to clean behind or under any heavy items (e.g. a fridge, bookshelf, or other furniture), it will move those items prior to the commencement of the Service; and it will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewelry, works of art, antiques, or items of sentimental value prior to the commencement of the Service.